Return Policy

Can I return my order?

You have the right to return your item(s) within 14 days upon receiving your order. Bantum Botanicals are hygiene products, therefore we can only accept returns of unused and unopened items. All returned items need to be in the original condition and packaging. For your hygiene and protection, exfoliators and Pumice stones cannot be returned. 

 

How to return

If you wish to return your item, please send an email with your order number and the items you wish to return to info@bantumbotanicals.com for a return request. We will send you a confirmation email with instructions for return. You will be responsible for paying for shipping costs for returning your item. We strongly advise shipping the item with a secured shipping method as we are not liable for any loss or damage at this stage. Once your return is received and inspected, we will send you an email notification that we have received and accepted your returned item. Your refund will be processed within 14 days to your original method of payment. It could take up to 10 days by your bank or card issuer to process the refund.

Bantum Botanicals reserves the right to refuse a return or to make deductions when the item does not meet the requirements. 

 

Contact

For any questions regarding our return policy or return requests please contact info@bantumbotanicals.com